Updated: Dec 4, 2020
I’ve also experienced bad customer #service from a few vendors (not just black-owned business owners).
My professional career in CS began in 2002. I’ve done customer service at call centers, retail stores, & at enterprise software companies. Good Customer Service is an Art, not a Science. I’ve always said I’m in the “relationship-building” business.
It’s always been about People, Trust, & Value for me‼️
I want to help #Entrepreneurs transform the Customer Service experience their delivering to their customers. So, I’m starting with this 12-item checklist. 🙌🏾
Pre-covid lockdown, I was in Napa, CA where I won the Customer Success Manager of the year. I was totally shocked and super grateful! I've always been passionate & committed about helping clients regardless of who was watching or the accolades. Here's my award: